Julia Ann Easley, a senior public information representative in the News Service, began her Red Cross volunteer duties in Baton Rouge on Sept. 16, returning Oct. 7.

Why did you volunteer for the Red Cross?

When I saw the media coverage of Katrina, my heart compelled me to connect with the Red Cross and do what I could to serve those affected by the hurricane.

What were your duties?

I was assigned to the Public Affairs unit at the River Center in Baton Rouge. This large convention complex, which had 6,700 residents at its height, was the largest shelter in Louisiana. I supervised a team of five to 10 people in dealing with local, national and foreign media and visiting dignitaries. The most significant project we handled was coordinating the visit of former President Bill Clinton and Gov. Kathleen Blanco.

We also oversaw visits by the White House's directors of drug policy and faith-based initiatives, U.S. Rep Sheila Jackson Lee (D-Texas), Baton Rouge Mayor Kip Holden, the Rev. Jesse Jackson, television's Judge Greg Mathis, four NBA legends, and the leaders of national and international Catholic organizations.

An important part of our duties was to protect the interests of shelter residents, including minors, as we worked with the media.

Would you do it over again?

I would do this again in a heartbeat. I experienced the best in humanity and was part of an amazing team of volunteers. I intend to continue my Red Cross training and serve with the local chapter's team that helps people in our own community, too.

What was the hardest aspect?

It would be the long hours, the busy and stressful days. And as supervisor, I felt a big responsibility to train my team and help care for their experience as volunteers.

What most surprised or impressed you?

I didn't see or experience the devastation. But I did witness what resourceful, hard-working and compassionate people can accomplish together. I saw Red Cross volunteers making a difference in people's lives, from empathetic nurses to a gal on the transportation desk whose dogged determination helped get shelter residents to new beginnings across the country.

I talked with many shelter residents in the course of brokering media interviews. And the red vest I wore made me a magnet for their questions or other requests. I was amazed by their spirit — their strength and dignity.